At LUMERA, we want you to be fully satisfied with your purchase.
No Change-of-Mind Returns
Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
Defective or Faulty Items
If your item arrives damaged, defective, or significantly different from its description, please contact us within 3 days of delivery. Once the issue is verified, we will process a full refund within 14 business days.
How to Report an Issue
- Email us with your order number and photos of the issue
- Our team will review your case within 24–48 hours
- Once approved, your refund will be processed within 14 business days to your original payment method